We are a community of patient and family experience staff, family members, and clinicians who are committed to collaborating, sharing ideas, and supporting one another to improve the collective pediatric experience for patients, families, and staff. Our members have said that they find the greatest value in being able to discuss timely topics and collaborate in real time with their counterparts across the nation. One of our foundational values that really make this group unique is that we are committed to collaborating, not competing. Along with this comes a lot of transparency, allowing for rich, honest, creative conversation that leads to real change.

Mission Statement

The Pediatric Experience Collaborative (PEC) leverages the advantages of scale by collaborating and sharing expertise, data, and experiences amongst participating children’s hospitals to optimize patient, family, and care provider experiences.

Vision Statement

Creating the standard in optimal pediatric healthcare experiences for patients, families, staff and clinicians.

Who We Are

We are a passionate community of patients, families, staff and clinicians dedicated to improving the pediatric experience for patients, families, and staff.

Our Values

• Collaboration: We believe that optimal pediatric experiences can only be created when patients, families, staff, and clinicians co-design together through the generous and transparent sharing of data, experiences, insights, successes, and lessons learned.

• Curiosity: We value innovation and open-mindedness. We actively seek new ideas, test creative solutions, and adopt best practices to improve the pediatric experience for everyone.

• Presence: We commit to showing up for one another, being as present as possible, and contributing to our shared goals by actively engaging in discussions, projects, and events.

• Respect: We honor one another by welcoming varying perspectives, assuming positive intent, maintaining confidentiality, and keeping our comments concise and solution-oriented.

The Pediatric Experience Collaborative is published in the Journal of Patient Experience.

The Pediatric Experience Collaborative: Paving the Way in Pediatric Experience

The Pediatric Experience Collaborative has provided an unprecedented landscape for member hospitals and health systems to learn, share and innovate around the unique challenges and opportunities that exist within the pediatric experience space. The transparent and inclusive approach of the collaborative has resulted in best practice sharing, idea generation, innovative solutions and lasting relationships. The focus on ensuring the patient/family voice is foundational to our work has validated and enhanced our local strategy as we focus on co-designing around what matters most to the kids and families we serve.

Ginger Dzick, Director of Experience, Children's Wisconsin

At Seattle Children's, we have really benefited from the PEC community as we navigated COVID, telehealth, staffing challenges, diversity efforts, and ED surges. So much of our recent work has been responding to these unprecedented challenges, and we would have struggled even more without the insights and experiences shared by our peers.

Harris Baden, MD, Medical Director of Experience, Seattle Children's

Participating in the Pediatric Experience Collaborative has been an incredibly empowering journey for me. This collaborative has helped me grow confidence in sharing my personal experience, transforming my story into a powerful tool for positive change. Through this platform, I’ve learned that my insights and experiences can significantly contribute to developing best practices, not only at my local children’s hospital but across pediatric hospitals nationwide. The support and knowledge I’ve gained have been invaluable, and I am grateful for the opportunity to be part of a movement that strives to improve care for children and families everywhere.

Carlee Doss, Family Advisor, Cincinnati Children’s Hospital

The ability to quickly and easily trade notes with other institutions is priceless. When one of our peers has solved a problem it not only gives us the start of a roadmap, but it helps us make the case that it is possible to solve in the first place.

Ryan Adcock, Director of Patient and Family Experience, Cincinnati Children's

The Pediatric Experience Collaborative has been an invaluable resource...The ability to collaborate with peers from children’s hospitals across the country and learn from each other has directly improved the experiences for our patients, families, and staff. Based on these shared learning opportunities we have made changes to our survey methodology, identified new ways to visualize experience data, enhanced the experience in our ED waiting rooms, implemented ambulatory and inpatient quality improvements, and much more. We frequently use the PEC...as a quick and efficient way to get input on projects or challenges that we encounter.

Shelby Chapman, Director of Patient-Family Experience, Children's Hospital Colorado